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Quality Operations

Quality Operations

At Omega World Travel, all of our processes are geared toward focusing on an everyday commitment to excellence for our customers.

Our employees are veteran travel professionals who deliver exceptional service, products and innovative technology ensuring complete customer satisfaction. Our robust quality control systems use the latest technologies, guaranteeing value-driven and cost effective travel management outcomes.

MegaAssure
Omega World Travel's automated quality control system, MegaAssure, is based on Trondent technology and screens all reservations booked by our travel professionals or via online booking solutions ensuring accurate data and accounting. The system searches 24-hours-a-day for lower fares, waitlist clearances, and seat assignments.

The MegaAssure system automatically checks for:
  • Lowest Air Fare via FareChek
  • Best Seating via SeatChek
  • Wait Listing preferences via SpaceChek
  • Pre-trip Itinerary verification via TripChek
  • Whole trip "everything" review via PreChek
  • Hotel Room confirmation via HotelChek
  • Car Rental discounts via CarChek

MegaAssure performs checks continuously up until the time of departure and is monitored by Omega World Travel's back office staff.

Quality Control Technology
  • ResMail creates and distributes customized itineraries directly to you
  • AutoTicket eliminates manual agent intervention, lowering the cost of each reservation
  • Ticketbank enables tracking and monitoring of unused e-tickets