Leading the Way: Innovation & Technology
1972 Open its doors as an independent storefront travel agency with one employee, in the sleepy Civil War city of Fredericksburg, Va, after Gloria Bohan's honeymoon cruise convinced her to take a chance on a career in travel. New Yorkers' Gloria and her husband Dan select rural Virginia for its real estate potential and as an underserved travel agency market.
1972-1977 Recognizing an opportunity in airline deregulation, aggressively markets travel services through an expanding networks of offices, gaining widespread recognition through innovations like offering popular promotional two-for-one airline coupons.
1978 Going against the industry trend of out-sourcing customer service to remote areas far from airports, opens one of the first 24-hour and company-owned reservation centers at Milwaukee's Mitchell Field, providing anytime access to airlines 365 days a year, an industry innovation in obtaining prompt assistance for clients 'on the road'.
1979 Instrumental in establishing a worldwide consortium of travel agencies, now known as RADIUS, operating in more than 70 countries.
1982 First private travel agency to manage official government travel.
1983 First agency to install airline reservation terminals on clients' premises, pioneering onsite corporate travel office concept.
1984 Becomes the largest travel agency to share a common database between branch offices providing centralized billing and reporting data to clients. Opened the first office outside the Washington Metropolitan area when a Fortune 500 client wanted to consolidate their travel management. The trend continued as other client branch offices were opened nearby, or on location to better serve them.
1985 INC. Magazine recognizes Omega as one of the fastest growing companies in the U.S.
1986 Omega installs the travel industry's largest back-office accounting systems.
1988 Omega's nationwide network consists of 160 offices in most major U.S. cities.
1989 Omega, with 187 company-owned offices and 650 personnel, is ranked as the 8th largest travel agency in the U.S. by Travel Weekly.
1991 Omega is one of the first travel agencies to install an automated, low-fare quality control system.
1992 Unveils MegTel, an automated airfare system, enabling travelers to receive flight information 24 hours a day using any touch-tone phone. • Development of MegaProval: an automated travel authorization system.
1994 Omegas' global travel management program began when company owned offices opened in Japan. A year later, Omega opened a full service office in the United Kingdom. This enabled Omega to serve clients on the Asian and European continents.
1995 Omega continues to stay at the leading edge of automated travel technology by deploying two new products, MegaFax and MegaMail, enabling travelers to receive flight information and make reservations in a more efficient manner. • Launched a fax back, voice recognition, and an electronic mail reservations system which gained important recognition in the marketplace.
1996 Omega opens six offices in the United Kingdom with the acquisition of a London-based travel agency.
1997 Omega offers clients complete on-line booking capabilities and T&E solutions through vendors such as E-Travel, GetThere, Sabre BTS and Captura Software.
1998 Omega introduces Cruise.com, which has become the internet's largest cruise specialist.
1999 Established two new customer service centers in Buffalo, New York and Ft. Lauderdale, Florida.
2000 Introduced MegaSource, customized leisure sites for use by corporations.
2001 Introduced TravTech, Omega's wholly-owned travel technology company.
2002 Became one of the first Travel Management Companies to partner with Cliqbook, the premier web fare online booking tool. Renewed our contract with one of our largest and longest standing corporate clients and acquired the business of a spin-off company, successfully collaborating to bring together a vital, forward moving travel program for all partners. Opened offices in Bahrain in the Middle East.
2003 Introduced FareCapture, a real-time fare audit tool developed by Omega's TravTech company. FareCapture offers real-time travel auditing for corporation serious about enforcing travel policy and reducing overall travel expenditure.
2004 Introduced FlighLock's TraveMonitor security software for tracking travelers. • Gloria Bohan named "Travel Agent of the Year" by ASTA in recognition of her contribution to the travel industry and her outstanding influence and professional activities to advance the status of travel agents.
2005 Introduced FlightCapture, a fully integrated flight data tracker created by our technology company, TravTech. FlightCapture is the industry's first and fully integrated flight data tracker. It provides immediate access to arrival and departure data 24/7 for airlines and Amtrak services. It also displays ticketed and un-ticketed information and is compatible with Sabre, Apollo and Worldspan.
2006 Ranked by Business Travel News as the second largest travel management company in the nation. Omega's growth is customer driven, meeting our clients' needs in the U.S. and globally as international markets continue to expand.
2007 Introduced FlighStats real-time messaging solution, delivering timely trip specific information such a pre-trip, connection and destination alerts via smart phone/PDA technology. This intelligent itinerary monitoring system enhances customer service and saves the traveler time and frustration. • Opened affiliate office in Kuwait. Expanding our global reach to service the growing need in the Middle East and to complement our operations in Bahrain.
2008 Omega partners with Amadeus, the world's largest GDS provider. Our alliances now include all major players (Amadeus, Sabre, Apollo/Galileo, Worldspan), providing a wide-range of choices for comprehensive inventory and online booking integration to customer worldwide. • Winner of 2008 US Postal Service Performance Award for "Service Excellence and Dedication to Quality Control."
2009 Omega opens affiliate office in Qatar, our third office in the Middle East, positioning ourselves to successfully meet the demand for travel services in this politically and geographically important region. • The Society of Government Travel Professionals (SGTP) recognized Omega World Travel with its Professional Development Award for MIS. • The SGTP award highlighted Omega's proved ability to facilitate management information reporting on a level that maximizes data applications using business intelligence and business process and rules.
2010 Global launch partner for Sabre Travel Studios' TripCase travel app. • Omega and Sabre partner in this innovative solution to fully integrate Omega Travel customers' travel plans into the TripCase platform, allowing Omega to communicate directly with travelers post-booking and in-transit. TripCase supports Blackberry, iPhone, iTouch and Windows Mobile devices.
2011 Gloria Bohan honored as 2011 Washington Business Hall of Fame Laureate for community outreach through Omega's support of Junior Achievement, Greater Washing DC. • Omega introduces new technology development team for driving new technology efforts.
2012 Omega celebrates 40 years in business based on a diversified business model which includes business travel, government travel, meetings and leisure programs including our sister company Cruise.com. • Omega releases business analytics program to enhance data services provided to our customers. • Omega introduces e-commerce team as a consultative arm of Omega's account management.
2013 Omega appointed to the Board of GlobalStar Travel Management as a Tier-One partner. By pulling together the technology with buying power of our GlobalStar partners, Omega is able to offer our clients valuable solutions for their consolidated global travel management programs. • Omega partners with Concur as a preferred contractor for next generation ETS2 Government end-to-end solution.
2014 Cruise.com wins agency of the year by MSC Cruises • Omega's Strategic Meetings Management (SMM) recognized as one of the top U.S. Meetings and Incentives companies in North America. • Risk management and sourcing support take center stage in Omega's best practice offerings.
2015 Omega developed our proprietary reporting and data analytics solution, OmegaLytics. The system allows users to streamline workflow and increase productivity from data delivery to data presentation. • Gloria Bohan is named Godmother of Windstar Cruises’ Star Legend and christens the ship in a ceremony in Rome.
2016 Omega invested in a major upgrade of our client communications system, adding an agent / traveler chat feature as well as enhanced SLA reporting. • Gloria Bohan is named Entrepreneur of the Year by Million Women Mentors.
2017 Utilizing Omegalytics to the fullest, Omega began development of an artificial intelligence technology using Amazon’s Alexa. Omega’s Duty of Care skill was created to be used in conjunction with Alexa for Business. Travel managers can now ask Alexa, “Omega, where are my travelers?”. • Omega was recognized as a top diversity supplier at the 17th Annual OMNIKAL Business Summit.
2018 Omega launches Omega Go App, allowing the traveler to connect to their travel agent and online booking tools instantaneously. • Omega opens a new Junior Achievement location in Montgomery County, Maryland. • CEO Gloria Bohan named Godmother of Riviera Cruises MS Robert Burns. • Omega signs on with Paradigm for Parity coalition that strives to achieve gender parity for executives in the workplace by 2030. • Bohan receives prestigious American Society of Travel Advisors’s Lifetime Achievement Award and is inducted into the Business Travel Hall of Fame.
2019 As a result of many years in assisting corporations develop processes and best travel practices, Omega announced a new travel consultancy group based upon a strategic growth plan. Today corporate travel management processes are more complicated than ever before. Fueled by changes in disruption, explosion of choices, needs for customization, control of spend, and safety; we see the need for a separate consultancy division.
2020 Omega launches a new travel network for travel agencies offering a full suite of technology and services to support agencies of any size, including independent travel advisors. Advisors will be able to choose from the most basic needs of transacting a booking to a full-service support network available 24/7.