Delta Steps Toward Free Wi-Fi

Starting this week Delta began testing a two-week free Wi-Fi service on 55 domestic flights a day. Delta will be offering free internet as a test on certain short, medium, and long-haul routes to begin, which will be a goal towards realizing complimentary entertainment onboard. This test will not yet support video streaming, but will let travelers email, shop, message, social media, and browse the internet. Delta is a pioneer in offering free amenities in flight and for allowing customers to enjoy entertainment. In 2016, Delta was the first to offer free in-flight entertainment for all Delta Studio content in the seat-back screens and steaming to personal devices. In 2017, Delta was the first to allow free mobile messaging and has more seat-back screens than any other carrier. Delta’s Director of Onboard Products, Ekrem Dimbiloglu, says “Customers are accustomed to having access to free Wi-Fi during nearly every other aspect of their journey, and Delta believes it should be free when flying, too.” Delta is testing the 2Ku Wi-Fi and is designed to help Delta understand customer preferences and system performances. Delta will have more tests to make sure it runs smoothly before offering this service on all flights.

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