Delta Air Lines has revealed that it will continue to block middle seats and limit passenger numbers in every cabin through September 30. Delta is capping seating at 50 percent in First Class and domestic Delta One; 60 percent in Main Cabin, Delta Comfort+ and Delta Premium Select; and 75 percent in international Delta One to reduce the number of passengers on board. The airline is also upsizing to larger aircraft types or adding more flights on routes with increased customer demand, as well as resuming automatic Medallion Complimentary Upgrades as permitted by the seat caps. Delta Chief Customer Experience Officer Bill Lentsch said, “Reducing the overall number of customers on every aircraft across the fleet is one of the most important steps we can take to ensure a safe experience for our customers and people.”
Delta is also working to make each trip safe for passengers and employees by implementing the latest health protocols, including mandatory face coverings, social-distancing guidelines, increased cleaning frequency and updated boarding measures. In addition, the carrier is extending its change-fee waiver policies for new flights purchased through June 30, providing customers the option to change their plans without a fee for a year from the date of purchase.