As sales start to increase and clients start to travel again, travel advisors are beginning to feel more positive and hold a more upbeat outlook for the future. Host agency Travel Experts is reporting that members’ attitudes are changing for the good. Sharon Fake, director of operations for Travel Experts, said, “We approached our members to get a pulse on how was business and what they were doing now to overcome the difficulties that the entire travel industry was experiencing . . . and found that a lot of our independent affiliates were not only surviving, but some were seeing an uptick in recent bookings as they navigated these difficult times for all.”
Fake noted that a number of advisors have said that they had successfully convinced their clients to use their services for booking domestic trips and that many advisors have used their downtime to attend webinars and create or update websites.
Linda Kinsey of Custom Travel & Cruise in Douglasville, Georgia, credits a positive attitude and maintaining contact with clients as keeping her on track. “The one thing that has helped me get through this pandemic is that I have managed to stay positive. I try to find the silver lining in each set back/cancellation as difficult as that may be to find,” she said. “I also spent a great deal of time and energy staying in touch with my clients –sending them updates on happenings in the travel world as I received them. I think being in contact with them gave them more confidence in me and the suggestions I offer.”