Delta Fully Implements Its ‘Digital Concierge’

Saying that it wants to remove the guesswork out of the new age of air travel, Delta Air Lines today announced it is fully implementing its ‘digital concierge’ on its Fly Delta app.

Designed to “anticipate and address the evolving travel needs brought about the COVID-19 pandemic,” the airline said it hopes to make the travel experience less fraught with anxiety with the revamped app.

The concept of the digital concierge was announced last year at CES 2020, where Delta CEO Ed Bastian was a featured speaker. Teams across the company are finalizing a digital experience that will guide customers seamlessly through booking, COVID-test scheduling and document verification – all available via Delta channels.

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