There’s no question that 2020 brought a seismic shift to the corporate travel sector. In the face of a global pandemic, nearly every stakeholder—including suppliers, business travelers, business travel platforms, and travel managers—had to reassess old habits, shift business plans, and reimagine what business travel might look like moving forward.
Making that exercise more challenging was the sheer number of significant changes. These included the growing acceptance of remote working arrangements and a new focus on assessing and minimizing risk for traveling employees. Businesses also grappled with the growing importance of managing company spending and gaining access to dynamic, real-time information—all to help assess a highly fluid business environment.