"Please remember that there are designated items onboard that may be used in difficult situations, and alternative measures such as tape should never be used," he wrote in the memo, which was viewed by Insider. "The overwhelming majority of our customers have been on their best behavior throughout the pandemic and returned to our flights with confidence and enthusiasm." United declined to name the "designated items" to which Slater referred. The memo referenced recent viral incidents in which disorderly passengers were taped to their seats.
"As you've likely seen, a few airlines have recently made news about the way they've handled situations onboard," Slater wrote in the memo. "When things have evolved, you've relied on all aspects of inflight safety training, including de-escalation. This professionalism and composure have set us apart from some of our competitors."