Millions of Travelers Rated the ‘World’s Best’ Airlines

The coronavirus pandemic upended air travel around the world, from half-empty planes and canceled flights to rapid Covid-19 tests and mask requirements.

But at least one thing hasn’t changed: Qatar Airways is once again the “world’s best airline,” air transportation research firm Skytrax announced on Tuesday. Qatar Airways also topped Skytrax’s global airline rankings in 2019 — the firm skipped its annual ranking in 2020 — making the Doha-based airline a repeat champion, and a six-time winner over the past decade.

This year’s rankings are based on more than 13 million customer survey responses, judging 356 airlines on areas like online booking and check-in processes, friendliness of airline staff, seat comfort and the quality of in-flight meals and entertainment. The survey ran from September 2019 to July 2021, according to Skytrax.