The carrier had an on-time performance of 84.1 percent on a total of 959,987 flights, down a few points from last year's 87.8 percent performance. Alaska Airlines again took second, with 81.4 percent, followed closely by United Airlines at 81.3 percent. These were the only three carriers with scores above 80 percent.
The average on-time performance for the top 10 carriers, which with more than 5 million flights represented 99.6 percent of North American flights, was 71.9 percent. A flight is considered on time if it arrives within 15 minutes of the scheduled gate arrival.